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Thank
you to everyone who voted in our patients "poll" at the end of
last year. As you may remember we asked whether receiving your appointment
reminders by e-mail or SMS text messaging to a mobile phone would be of
help. Your views have been really helpful to us. The results were;
Patients
who would be happy to to receive e-mail appointment reminders
91%
Patients
who would like to receive SMS Text reminders 62%
The only issue that arose was how far in
advance of the appointment you would like to receive the reminder.
13% of you
said 1 day in advance
27% of you
said 2 days in advance
40% of you
said 3 days in advance
13% of you
said 4 days in advance
13% of you
said 4+ days in advance
Unfortunately
our practice management software will not allow us to tailor the
timing of an e-mail for each person at present. We have however discussed having this
facility developed with our software suppliers who have responded
favourably. In the mean time as a result of your feedback, we
will introduce the option of an an e-mailed appointment
reminder during the course of this year. At present we are working
with our IT advisors to make sure that the introduction of this service
will not expose any of our clinical records to the internet. Only once we are
totally satisfied that all necessary measures in place to protect the
confidentiality of your records will we take this service live.
Many thanks again to everyone who helped
us out by responding to our questionnaire. |